Support

A real person reads this inbox.

Common things

I didn't get my confirmation email

Check your spam folder first — new senders often land there, and marking it "not spam" helps everyone after you. The app can send another after sixty seconds. If it still hasn't arrived, email us and we'll confirm the account by hand.

My invite code doesn't work

Codes are eight characters and are case-insensitive. A code stops working once someone has claimed it, and you can only be paired with one person at a time. If you're already paired, leave that pairing first from Profile.

My partner's tree looks like it's dying

It isn't. A tree with fewer recent completions turns amber and rests — that's the lowest state there is, and it comes back the moment they show up again. Nothing in Inosc dies, and nothing punishes you.

My roots aren't moving

Roots grow from your partner's completed days, not your own, and only days that are fully finished count. A day you both complete shows up the following morning. Days before you paired don't count.

I want to unpair

Profile → the buddy card → Leave. Shared root progress resets to zero and you each stop seeing the other's habits. Your own tree, day count, rings and badges stay yours.

I want to delete my account

Profile → Settings → Delete account. It's permanent and immediate — your habits, completions, profile and invite codes go, and any pairing ends. See the privacy policy for exactly what's removed.

Something's wrong that isn't listed here

Tell us: support@inosc.app. Bug reports are genuinely welcome — Inosc is small enough that yours will be read by the person who can fix it.